ProCoat 1 In 3 USB CABLE

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PRODUCTS AFTER-SALES SERVICE

7 Days Refund Policy: 
A. Guarantee of refund: Within 7 days since the date of purchase, the manufacturer promises to refund if the product bought from ProCoat immediate store or authorized distributor shops is in quality problem (artificial and external damage excluded).

1. Refund procedure: Please take the product, whole set of package and original invoice to (or please freight pre-paid to) the shop you bought the product for checking. The seller will check by quality assurance identification rules to clarify the problem. If yes, the seller should refund money to the user paid for the product.

15 Days Replacement Policy:

1. Guarantee of replacement: Within 15 days since the date of purchase, the manufacturer promises to replace fi the product bought from ProCoat immediate store or authorized distributor shops is in quality problem (artificial and external force damage excluded).
2. Replacement Procedure: Please take the product, whole set of package and original invoice to (or please freight pre-paid to) the shop you bought the product for checking. The seller will check by quality assurance identification rules to clarify the problem. If yes, the seller should refund money to the user paid for the product.

14 Months Warranty Policy:

1. Guarantee of maintenance: Within 14 months since the date of purchase, the manufacturer promises to offer maintenance service if the product bought from ProCoat immediate store or authorized distributor shops is in quality problem (artificial and external force damage excluded).
2. Maintenance Procedure: Please take the product, whole set of package and original invoice to (or please freight pre-paid to) the shop you bought the product for checking. The seller will check by quality assurance identification rules to clarify the problem. If yes, the seller should fill warranty card with official stamp and send back to the manufacturer. After repairing, manufacturer sends the product to the seller and the seller should inform the user to collect it. For freight arrangements and maintenance period please check with the shop you contact.

Quality Assurance identification Rules:

1. Quality assurance is NOT applicable to those items: accessories like packing box, pouch, ear clip and earmuffs; product beyond warranty period, product got from un-authorized agents or informal channels, fake Product, artificial damaged product or external force damaged product.
2. Quality assurance identification procedure: check warranty period (by original invoice)-confirm original product (check security code on ProCoat official website)-check product damage and external force like water, fire, chemicals or weight crush damages-check product quality (to confirm if the testing result is conforming to the description)-check buying channel (subject to manufacturer’s verification.

SAFETY AND MAINTENANCE

Please read the suggestions below in order to helping prolong product lifespan and clearly understand the warranty clauses.

• Keep the product dry, do not put in in humid circumstance to avoid short circuit.
• Do not expose it to the sun or high heat. High heating will short lifespan of electronic components, damage battery and deform some plastic parts.
• Do not put it in cold circumstance to avoid damage to PCB board.
• Do not attempt to take apart the product, especially non-professionals.
• Do not fall, vibrate strongly, strike with hard objects, to avoid damage to inner electronic circuit.
• Do not use high chemical products, detergent to clean the item.
• Do not scratch the surface with sharp items to avert damaging the case and appearance.
• Do not make it charging 10 hours continuously for the sake of lifespan.

If the product can not work properly, please send it to ProCoat authorized maintenance agents. Our staff will help to solve the problems for you.